Return and Refund PoliciesDownloadable Products
If you are not satisfied with a downloaded or unlocked product that you have purchased from SolverWare
(www.engineering-software.com), we offer a 30 day money back guarantee from the date of purchase.
With all refunds, please contact by e-mail or phone (1-858-490-0028) a
customer service representative for a Refund Request Form and a Letter of Destruction (LOD)
form. You will be asked to fill in these forms and return them to us so that your
Refund Request can be processed. Once the Refund Request has been authorized, you
should allow 10 days for processing. The LOD is part of our agreement with the
publisher and is what helps us credit your return.
Boxed products
Please note that we can only accept boxed software for return within 30 days of the
purchase date. Defective merchandise may be exchanged for the same item. All returned products must
be accompanied by a Return Merchandise Authorization (RMA) number. We do not accept returns
without an RMA. To obtain an RMA, send us e-mail
or call at 1-858-490-0028.
Please include the following information in your e-mail or have it available if you
call:
Full name of purchaser
E-mail address used to place order
Reason for return
Once you have an RMA, ship the product to the address we provide you. You'll need to cover the cost of shipping,
unless given alternative instruction from an authorized Returns Coordinator.
Please use a shipping company that can track packages. We are not responsible for lost or
stolen merchandise.
When your return has been received and processed, we will credit your account or ship you a
new copy of your software. The credit will appear on your credit card statement.
If you have any questions regarding a refund, please do not hestate to contact us at support@engineering-software.com
| 
